Customer Support Service

Our customer support representatives are available from 10:00 am to 6:00 pm Monday through Friday eastern standard time. To ensure your order is processed in a convenient and efficient manner. You can contact us at 1-888-666-9323 or email us at info@illwear.com you can send faxes to 404-631-6268, 24 hours a day, 7 days a week, 365 days a year. Please use this number for follow-ups, stock availability, product information, shipping and questions, or changes to existing orders.

Commitment to Service

We have turned into the destination of choice for our customers by delivering on our commitment to complete customer satisfaction. Our customer service is here for you, with convenient options to meet your support needs; such as easy-to-find online policies and procedures to assist you through any of your purchases. Whether you\’re looking for information on policies, processes, or great deals, we can take you there, 24 hours a day, 7 days a week, and 365 days a year.

Discount Pricing

Ill Wear company discounts up to 20% below manufacture suggested retail. Our pricing is subject to change without notice due to price increases by our manufacturers.

Product Lines

We are considered the lowest price leader, offering products including and much, much more! Individuals and businesses can shop quickly and easily at illwear.com 24 hours a day, 7 days a week, 365 days year.

Ordering Security

ill wear company provides our customers with the latest technology securing each order with advanced server and shopping cart protection. We take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect personal information from unauthorized use. Your personal information is protected and is not distributed to third parties or e-mail advertising agencies.

Payment

We accept Visa, MasterCard, and Discover. Businesses may order from Our Place with a purchase order (PO) upon written authorization from the ILL Wear Company credit department.

Copyright and Trademark

This site is owned and operated by Ill Wear Company. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Ill-Wear Company, or their respective content providers, Copyright ©, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Ill Wear Company or their respective content providers. All software used on the site is the sole property of Ill Wear or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our Company\’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All custom graphics, icons, logos and service names are trademarks, trademarks or service marks of Ill Wear Company. All other trademarks or service marks are property of their respective owners. The use of our Company trademark or service mark without Your Company\’s express written consent is strictly prohibited.

Order Acceptance

Once our customer service department has received an order, the order will be processed unless otherwise notified by e-mail or telephone call.

Pricing Discrepancies

Due to periodic changes in price from our manufacturers and distributors, we cannot guarantee a flat price structure. Occasional price changes are required. In certain instances typographical errors may occur and Ill Wear Company cannot be held responsible for those discrepancies.

Shipping Policy

Most orders will be shipped within three days. In some instances inventory must be managed properly so orders placed may take up to 2-3 weeks from the time of ordering to be shipped.

Backordered Items

Every effort is made to ship orders complete and on time. In the event we are temporarily out of stock of an item that you ordered, our online store will inform the customer the product is "out of stock." Back orders older than 90 days will be automatically canceled, unless there are special circumstances. In the instance where an item becomes back ordered after the order has been placed, a customer service representative will notify you. Customers will be notified by e-mail.

Return Policy

Returns on Internet items can be made only within 15 days of Invoice for exchange or store credit, no questions asked. Clearance items are not returnable or refundable. All Sale Items refunds are for merchandise only; shipping and handling charges are non-refundable. The customer must e-mail or call 1888-666-9323 for a return authorization code. Items that are returned unauthorized will be placed in holding until an authorization has been established. It is not the responsibility of Ill Wear Company to contact the customer regarding unauthorized returns at any time. Returns must be received in original packaging and in resalable conditions. Products not in resalable condition will not be accepted. A 10% or $4.00 (whichever is greater) handling charges will be applied to restock and resell the product(s). The customer is responsible for all shipping costs. Special orders not listed on the Web Site are not returnable or refundable.

International Sales

Currently, Your Company does ship internationally. If international shipping is required, please contact our customer\’s service department at 1888-666-9323 or email us at orders@illwear.com.

Limited Liability of Products Sold

All of Ill Wear Company products are guaranteed against defects for 15 days from the date of the invoice. Except as expressly stated herein, our Company makes no representations or warranties, either express or implied, of any kind with respect to products sold on the our Company sites. Except as expressly stated herein, Ill Wear Company expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to our Company arising from any product sold on the illwear.com site shall be the price of the product ordered. In no event shall our Company, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Ill Wear Company shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. our Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our Company will immediately issue a credit to your credit card account in the amount of the charge.

Indemnification

The Ill Wear Company web sites and the materials therein are provided "as is". Our Company makes no representations or warranties; either expressed or implied, of any kind with respect to the ourplacetux.com sites, their operations, contents, information, materials or year 2000 compliance. Our Company expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Ill Wear Company, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the our Company sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.